General Practitioners
- Dr Scott Finlayson MBBS BOptom(Hons) MPH(Defence) FRACGP
- Dr Timothy Vandenberg MBBS FRACGP
- Dr Antje Vogelsang–Sharman MD FRACGP
- Dr Vaishali Bhalerao MBBS MD DGO FCPS India FRACGP FRANZCOG
- Dr Angela Retchford BMBS FACRRM FRACGP DRANZCOG
- Dr Kenneth Adams MBBS BSN BS(Psychology) JD
- Dr Touska Noor MD FRACGP
- Dr Helen Ndupu MBBS, B.Sc. Physics & Astro.
Appointment Types
- Standard consultation up to 15mins
- Long Consultation up to 30mins
- Telehealth consultations
- Skin checks 30mins
- After hours consultation call 03 6124 2727 and follow the prompts (Fees do apply)
Our Services
Our services include but are not limited to;
- General Practice Health Care
- Skin Cancer Checks
- Women’s Health
- Men’s Health
- Travel Medicine
- Childhood immunisations
- Chronic Disease Management
- Pre-Employment Medicals
- Mental Health Assessments
- Workers Compensation
- Department of Veteran Affairs
- Minor Procedures
- ECG
- Spirometry
Fees
We are a private practice with mixed billing, accounts are due at the time of consultation.
Medicare rebates paid into accounts per Medicare Australia arrangements.
Procedures in the Treatment Room will incur a cost for consumables.
Fail to Attend
Failing to attend booked appointments is unfair to the doctors, and to patients who are on a waitlist to be seen on the day. The costs to run the practice remain, and are significant, the doctor’s time is wasted, and patients who may have been able to be seen miss out.
Given that we are often able to have a waitlisted patient attend with sufficient notice, two hours’ notice must be given if you cannot attend, otherwise the fee will be charged. If your appointment is in the first two hours of the day, we require notice by 2pm the day before to allow time to notify those who may be able to be seen in the morning.
Reminders and Practice Information
Treasury Medical is committed to preventative care and we may issue you with reminder notices or practice information from time to time.
SMS message reminders for appointment times are sent the day prior to the appointment.
Please advise the staff if you do not wish to participate in this program.
Telephone Calls
All medical practitioners at Treasury Medical have made the decision that reception staff will take a message and relay it to the practitioner. To discuss concerns or results patients are required to book a consultation with their practitioner. In the case of another health care provider calls, reception staff will take the details and relay the message to the practitioner and if appropriate will transfer to the practitioner if urgent.
Communication with Treasury Medical
Treasury Medicals primary reason for communicating electronically to patients is to issue appointment reminders and recalls, we verify the correct contact details of the patient at the time of the appointment being made.
Treasury Medical will only provide information that is of a general, non-urgent nature via SMS and email with patients (previous approval received from patient). Any electronic communication received from patients is also used as a method to verify the contact details we have recorded on file are correct and up-to-date.
Treasury Medical does not routinely monitor the email inbox, but we endeavour to respond within 5 business days. A copy of our communication policy is available at reception.
Hearing Support Services
To assist patients with hearing and speech difficulties Treasury Medical recommends the National Relay Service. It is an Australia-wide telephone access service.
National Relay Service – Helpdesk
Phone: 1800 555 660
TTY: 1800 555 630
Email: helpdesk@relayservice.com.au
Translating and Interpreting Services
Translating and Interpreting Service (TIS) is the national service used in Australia.
TIS enables patients and practitioners to communicate effectively during consultations.
Contact the TIS for a booking, this is to be done prior to your appointment.
Translating and Interpreting Services (TIS) – Helpdesk
Phone: 131 450
Feedback
Treasury Medical encourages feedback, there is a suggestion box located at the reception desk. This is to enable patients to make suggestions or complaints regarding any aspects of the service received. Alternatively, we encourage you to contact the Practice Manager to discuss any further matters in writing; attention to the Practice Manager admin@treasurymedical.com.au.
Complaints
Treasury Medical acknowledges that patient complaints are an important source of patient feedback. Under the Health Complaints Act 1995 people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved then a complaint can be directed to the,
Health Complaints Commissioner Tasmania.
Phone: 1800 001 170
Mail: GPO Box 960, Hobart TAS 7001
Privacy and Confidentiality
All personal information and documents are kept securely and confidentially and will only be accessed by Treasury Medical. This information includes personal details such as, Medicare and concession card numbers, name, address, medical information, employment and social history. Treasury Medical adheres to the confidentiality in accordance with the Commonwealth Privacy Act 1998 and Australian Privacy Principles.
Further information is available from the,
Office of the Australian Information Commissioner.
Phone: 1300 363 992
Mail: GPO Box 5288, Sydney NSW 2001
A copy of our privacy policy is available at reception.
APPOINTMENTS
SERVICES
OUR TEAM
